Delight and Design: Why I Gave This Talk

As designers, we’re often focused on solving problems, fixing friction, and checking off feature requirements—but delight can feel like a “nice-to-have” rather than a priority. I gave this talk to challenge that thinking.

Delight isn't fluff—it’s strategic. It deepens user trust, encourages retention, and helps products stand out in saturated markets. Whether it's a subtle microinteraction or a thoughtful surprise in a workflow, moments of delight create emotional connection and elevate the everyday.

This Lunch & Learn was my way of sparking a broader conversation about designing with intention, empathy, and joy—and how delight can (and should) be part of every product roadmap.

In an effort to educate colleagues on the importance of Inclusive Design practices we embrace at DaySmart, I began a series that was shared internally explain what Inclusive Design is and examples of it in our product.